24/7 freephone service

Why the freephone service?

To be in compliance with the European guidance MEDDEV 2.14/3 rev.1, the end-user must have the opportunity to ask a copy of the Instructions for Use by calling a free telephone number.

How does it work?

  • Our E-Labeling Services includes free telephone numbers accessible from Europe, North-America and other geographic areas.
  • Our operators answer the customer in his own language and Qarad’s team forwards him the instructions. So no intervention from the IVD manufacturer is needed.
  • The user can call the freephone service 24/7.
  • Our service protects the In Vitro Diagnostics manufacturer from abuse of the telephone numbers for other purposes (complaints, orders,…).

E-Labeling 24/7 freephone service

E-Labeling Services

  • Regulated
  • Lower costs
  • Safer
  • Environmentally friendly
  • User friendly
  • Multilingual
  • 24/7
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